Where your parcel ships from
Every order is packed and dispatched by us from Jaipur. We hold the stock ourselves rather than drop-shipping, so what is listed is what is on the shelf.
Ovens ship with the stone packed separately from the body, because a baking stone left loose inside a steel shell arrives in pieces. Legs, chimney sections and the peel are boxed and counted rather than dropped in loose.
Handling time
Orders are picked, checked against the listed contents and dispatched in 1-2 business days, Monday to Saturday. Orders confirmed after 3:00 PM IST enter the next working day’s list. Sundays and public holidays are not working days.
Delivery across India
After handover the courier takes 3-6 business days to metro addresses and 6-9 business days to the rest of India. Counting the handling window, the usual estimate is 4-11 business days from the order.
We ship with Blue Dart / XpressBees. Larger ovens move on a freight line rather than a parcel network and delivery is to your gate. No fuel of any kind travels with an oven.
Shipping charges
Free shipping applies from ₹4,999 upwards. Below that a flat ₹99 is charged whatever the parcel weighs, shown in the cart before you pay. No handling or packing fee is added afterwards.
Cash on Delivery
Cash on Delivery sits alongside UPI. A few distant PIN codes are outside our courier partners’ COD network and the checkout says so before you confirm. We do not charge a COD convenience fee.
Tracking
A tracking link is emailed and texted on the first courier scan. If nothing moves for two working days, send the order number to info@rabbitsupply.shop and we will chase the hub. The transporter calls ahead on a freight delivery; somebody has to be present to receive and sign for the consignment.