What does delivery cost and how long does it take?
Free from ₹4,999; a flat ₹99 below that. We dispatch in 1-2 business days and the courier takes 3-6 business days to metro addresses, 6-9 business days elsewhere in India.
How can I pay?
UPI or Cash on Delivery. We do not accept credit cards, debit cards, net banking or PayPal.
What fuel does it take, and is any included?
The fuel type is on every listing — wood, pellet, gas or electric — and none of it is included. Wood, pellets, charcoal and gas cylinders are restricted for carriage, so we do not stock or ship them; buy them locally to suit the oven you have chosen.
How hot does it get and how long does that take?
Peak temperature and heat-up time are printed per model, as stated by the manufacturer. A wood-fired shell reaching four hundred degrees in twenty minutes is doing so with a fire being managed; the same oven neglected will sit two hundred degrees lower, which is fire management rather than a fault in the oven.
Can I return something that did not suit me?
Within 7 days of delivery, yes — provided it is unused and in its original packaging with the invoice. An oven that has been lit, or a stone that has been used, counts as used.
Is there a warranty?
No. There is no six-month warranty and no manufacturer warranty offered through this shop, and we will not claim one. What is covered is an item that arrives damaged, dead on arrival, wrong or short of its listed contents: send the unboxing video within 48 hours and we replace or refund.
How do I track my order?
A tracking link goes out by email and SMS the moment the courier scans the parcel. If it stops moving for two working days, write to us and we will chase the hub.
Do you have a shop I can visit?
No. Rabbit Supply is online-only; the address on our invoices is a registered office and packing room, not a counter, so there is nothing to visit or collect from.